DELIVERY INFORMATION:

At Sports Billy, we are committed to delivering your personalised cards promptly and securely.

Please review the following information regarding our delivery process:

1. Processing Time:

Orders are custom printed and dispatched within 72 hours of being placed (this maybe longer at busy times). Orders placed over a weekend or bank holiday will be processed the next working day. UK orders for cards will be shipped by Royal Mail Tracked 48 service and should arrive within 2-3 working days. Larger orders will be shipped by Next Working Day Courier.

2. Shipping Methods and Timeframes:

We offer free shipping for all UK deliveries on orders over £50.

Any orders below £50 will be charged £3.99 and sent via Royal Mail Tracked 48 delivery or similar.

3. Delivery Address:

Please ensure that the delivery address provided during checkout is accurate and complete to avoid any delays or issues with delivery. We are not responsible for packages that are lost or delayed due to incorrect address information provided by the customer.

4. Packaging:

All of our cards are packaged safely in flat, rigid, cardboard boxes made from recycled materials. In the unlikely event that your personalised football card arrives damaged, we’ll always offer to refund or replace it.

If you have any questions or concerns about the delivery of your personalised cards, please contact our customer support team at: orders@sportsbilly.com

Thank you for choosing Sports Billy for your personalised card needs!

TERMS OF SERVICE:

These Terms of Service ("Terms") govern your use of the www.sportsbilly.com website and the purchase of personalised cards from Sports Billy ("we", "us", or "our"). By accessing or using our website and purchasing personalised cards, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or purchase our products.

1. Personalised sports Cards:

www.sportsbilly.com offers personalized sports cards featuring custom player information and designs. By placing an order for personalised cards, you agree to provide accurate and complete information for customisation.

2. Ordering and Payment:

To purchase personalised cards from www.sportsbilly.com, you must provide accurate and up-to-date information during the ordering process. You agree to pay the specified price for the products, including any applicable taxes and shipping fees.

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways. Payment information is processed securely and is not stored on our servers.

3. Customisation Approval:

Before printing and production, you will have the opportunity to review and approve the customisation of your cards. It is your responsibility to carefully review the player information and design elements for accuracy. Once you approve the customisation, changes may not be possible.

4. Shipping and Delivery:

We strive to deliver personalised cards in a timely manner, as described in our Delivery Information section. However, delivery timeframes may vary depending on factors such as order volume and shipping location. We are not responsible for delays or issues with delivery caused by factors beyond our control, including but not limited to weather conditions, carrier delays, and customs processing.

5. Returns and Refunds:

Our Returns Policy outlines the terms and conditions for returning personalised cards. Please review the policy carefully before requesting a return or refund.

6. Intellectual Property:

All content, including but not limited to text, images, logos, and designs, on the www.sportsbilly.com website and personalised cards, is the intellectual property of Sports Billy and may not be reproduced or used without permission.

7. Limitation of Liability:

To the fullest extent permitted by law, Sports Billy shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our website or personalized cards.

8. Indemnification:

You agree to indemnify and hold harmless Sports Nilly from any claims, losses, liabilities, damages, costs, and expenses (including legal fees) arising out of or related to your use of our website or personalized cards, your breach of these Terms, or your violation of any applicable laws or regulations.

9. Changes to Terms:

Sports Billy reserves the right to update or modify these Terms at any time without prior notice. Any changes to the Terms will be effective immediately upon posting on our website. Your continued use of our website or purchase of our products after the posting of changes constitutes your acceptance of such changes.

10. Governing Law:

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

11. Contact Us:

If you have any questions or concerns about these Terms of Service, please contact us at orders@sportsbilly.com

By using the www.sportsbilly.com website and purchasing personalized cards, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

SPORTS BILLY LIMITED
PRIVACY POLICY & GDPR STATEMENT

What is this Privacy Policy for?

This privacy policy is for the website Sports Billy.com and served by Sports Billy Limited (Sports Billy) and governs the privacy of its users who choose to use it. The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

GDPR Statement

Sports Billy has built its business on customer trust and places a high importance on information security within our company. The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a privacy and data protection regulation in the European Union (EU) became enforceable from May 25th 2018 and requires no enabling legislation so automatically becomes binding and applicable on that date. The GDPR imposes new obligations on organisations that control or process relevant personal data and introduces new rights and protections for EU data subjects. The GDPR applies to data processing carried out by organisations operating within the EU. It also applies to organisations outside the EU that offer goods or services to individuals in the EU. Sports Billy will comply with the GDPR as a processor and controller of data. We are working with our suppliers and partner organisations to ensure they can also meet these obligations. As we work towards best practice and compliance, and our efforts are concentrated in these key areas:

• Website Data Collection & Consent, Privacy Policy: we will only collect and use customer data in accordance with our GDPR obligations.
• Training & Awareness: we will undertake training across the company on the GDPR and its impact on the new policies, procedures, and responsibilities of staff & stakeholders.
• Supplier & Partner relationships: where relevant and related, we will be using all reasonable endeavours to ensure that our third party and suppliers are complying with the GDPR.
• Technology: we will be reviewing our technology platforms to analyse their operation, security, compliance in order to ensure that they meet the standards we have laid down and identify any gaps and risks.

Sports Billy is totally committed to GDPR compliance.

What personal information does Sports Billy ask for?

During the contact enquiry process we may ask for your name, postal address, e-mail address, contact telephone number.

How does Sports Billy use your information?

We may use some or all this information to contact you regarding your enquiry, or inform you of any of our services that we think you may be interested in.

We may also use your IP (Internet Protocol) address to diagnose problems with our server and administer the site - monitoring visitor traffic patterns and site usage to help us develop and improve Sports Billy’s website further.

How does Sports Billy protect customer information?

All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. We also have a Firewall (security software) in place to protect our internal information from the Internet.

Will Sports Billy disclose any of this personal information to third parties?

We will never pass on your details to other companies for marketing purposes. If we are required to disclose any personal information by any applicable law, regulation or legal process we will only disclose the minimum information required.

Will Sports Billy use the information I give for direct marketing?

Sports Billy will only use your information for direct marketing activities for services that we think you may be interested in if you have given us your permission for us to do so. If you do not want any contact with us, apart from that which is necessary for us to give you our normal level of service, then you can unsubscribe at any time.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ https://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Sports Billy Ltd's Data Protection Registration Number is: Z9547785.

Contact Details

Should you have any further questions please write to: Sports Billy, Coleridge Road, Blackpool, FY1 3RP or email us at orders@sportsbilly.com.

RETURNS & REFUNDS

Sports Billy strives to provide high-quality personalised cards that meet your expectations. However, we understand that there may be instances where you need to return or exchange your purchase. Please read our returns policy carefully to understand your options.

In the unlikely event your card arrives damaged, we’ll always offer to refund or replace it – if you believe your card to be faulty, you should let us know straight away and provide photos of the damaged card and its original packaging.

To make a return, please email orders@sportsbilly.com quoting your order number and stating the reason for the return. Once we receive notification of your return, we’ll then give you instructions on how to return your order. Please note that items must be returned in good condition and in their original packaging.

Refunds

As soon as we receive your return, we’ll refund or replace as required. Refunds are normally processed within 7 days, although they can take up to 28 days.

At Sports Billy, we strive to provide high-quality personalised cards that meet your expectations. However, we understand that there may be instances where you need to return or exchange your purchase. Please read our detailed returns policy carefully to understand your options.

Returns Policy for Personalised Cards

1. Returns Eligibility:

We accept returns or exchanges for personalised cards only if there is a defect in the product or if the customisation does not match the information provided during the order process. Personalised cards that have been approved by the customer for printing are not eligible for returns or exchanges unless there is a manufacturing defect or an error in customisation on our part.

2. Defective or Incorrect Orders:

If you receive a personalised card with a defect in printing or customisation, or if the customisation does not match the information provided during the order process, please contact our customer support team within 7 days of receiving your order. We may request evidence such as photographs to verify the defect or error before authorising a return or exchange.

3. Refund or Exchange Process:

Upon approval of a return or exchange request, we will provide instructions for returning the item(s). The item(s) must be returned in their original packaging and condition. Depending on the nature of the return, we will either issue a refund to the original payment method or process an exchange for a replacement personalised card with corrected customisation.

4. Non-Returnable Items:

Personalised cards that have been approved by the customer for printing and production are not eligible for returns or exchanges unless there is a manufacturing defect or an error in customisation on our part.

5. Contact Us:

If you have any questions about our returns policy or need assistance with a return or exchange, please contact our customer support team at orders@sportsbilly.com

6. Policy Updates:

We reserve the right to update or modify our returns policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

By placing an order for personalised cards on www.sportsbilly.com, you acknowledge that you have read, understood, and agree to abide by our returns policy.

Thank you for shopping with us!

Team Sports Billy!!